Here’s a selection of questions and answers that we’ve already helped our customers with
You can apply over the phone by calling 0800 00 10 22^ (option 1). Our sales team is available from 9am to 5pm Monday to Friday. We’re closed on bank holidays. We may record or monitor our calls.
Yes, we can only provide policies to residents of the United Kingdom and the Isle of Man.
Annual multi-trip – up to and including 79 for Classic, Premier and Gold for European and Worldwide cover. Age limit increased to 89 on our Premier European annual policies.
Single trip – Up to and including 89.
If you are older than the maximum age limit for the policy, you may be able to obtain an alternative travel insurance policy by contacting: British Insurance Brokers Association: www.biba.org.uk Tel: 0870 950 1790 (Lines open 9am to 5pm Monday to Friday)
A pre-existing condition is defined as if you have ever suffered from any type of cancer, any heart, respiratory or circulatory conditions, any form of stroke or any terminal conditions. We would also ask for any details where in the last 24 months, you have received medical treatment, been prescribed any medication, been referred to or attended hospital or have been under investigation or are awaiting results for any undiagnosed condition or symptoms.
Classic policy: This policy does not offer the option to cover any pre-existing medical conditions.
Premier and Gold policies: We’ll ask you a few questions about any existing medical condition you, or anyone travelling with you, may have. We'll tell you if we can or can’t provide cover for these conditions and if an additional premium would be required. Then you can decide whether you want your policy to include them.
For all our policies: You do need to make sure that at the time of booking the trip and at the time of taking the trip you do not know of any reason why the trip could be cancelled. You must not travel against the advice of a medical practitioner or for the purpose of obtaining treatment, or undergoing investigations, tests or consultations abroad.
We can only sell you a policy up to three months in advance of the policy start date.
^Sales lines are open 9am to 5:30pm, Monday to Friday. Service lines are open 8.30am to 6pm, Monday to Friday, Saturday 9am to 1pm. We're closed on bank holidays. We may record or monitor our calls. Our Christmas opening hours are: 24th, 27th, 28th and 31st of December, 9am to 4pm. We will be closed on the 25th, 26th, 29th, 30th Dec and 1st Jan.
Bupa Travel Insurance is provided by Bupa Insurance Limited. Registered in England and Wales No. 3956433. Bupa Insurance Services Limited. Registered in England and Wales No. 3829851. Bupa Insurance Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and the Prudential Regulation Authority. Bupa Insurance Services Limited is authorised and regulated by the Financial Conduct Authority. Registered office: 1 Angel Court, London, EC2R 7HJ.