Elderly woman kisses elderly man on cheek while they both laugh

Elderly Care Support Line

Take the worries out of planning care for a loved one

Many people thinking about care for an elderly loved one find it difficult to know what to look for and where to start. That’s why we’ve got a team of trained care advisers who can offer help and advice directly over the phone.

Our Elderly Care Support Line is open for free advice seven days a week, whether you’ve got our insurance or not. We’re here to chat through your options when you’re ready.

Call our Elderly Care Support Line free on 0345 600 4622 seven days a week

Or email us to find out more.

Lines are open 8am to 8pm, Monday to Friday, 9am to 5pm Saturday and Sunday. We may record or monitor our calls.

For advice from people that understand

We’re here to support your whole family with planning for the future and making the most of later life. Our care advisers will listen, provide information and help you find the right solution for you – even if that means recommending one of our competitors.

We can give you free, helpful advice if:

  • you’re starting to think about care for yourself or a loved one
  • you have questions about paying for care
  • you need help finding the right care home
  • you’re not sure where to find answers to your questions

We can help you with

What’s next?